Sales term

In the context of these general terms and conditions, capitalised terms have the following meaning:

“Customer” means a natural person, of full legal age, acting for his or her own personal needs and having the full legal capacity to commit under this Agreement.
«Terms of sale of the reserved rate»: means the specific conditions of each reservation made by the Customer.
«Booking confirmation»: means the document summarising the details of the reservation made by the Customer, sent by the website or the Hotel to the Customer.
“GTC” means these general terms and conditions of sale.
“Reservation request” means any hotel room reservation request made by the Customer.
“Hotel” means the Bellevue Hotel, operated by HOTEL BELLEVUE.
“Service Provider”: means the HOTEL BELLEVUE, SARL company with a capital of €7,622.45, whose registered office is located at 19 rue d’Orsel at 75009 PARIS, registered with the Paris Tax Code under number 317 748 135.
VAT number: FR03317748135
«Service»: refers to any service related to the hotel room rental made by the Customer on the Hotel’s website.
“Website” means the Hotel’s website: https://www.hotelbellevueparis.com

ARTICLE 1 – Scope

These GCS apply without restriction or reservation to all services offered by the Hotel on the Website.

The Customer is obliged to read it before making any booking. The choice and purchase of a Service is the sole responsibility of the Customer.

Unless otherwise proven, the data recorded in the hotel’s computer system constitutes proof of all transactions concluded with the Customer.

The Customer declares that he has read these GTC.

The validation of the reservation of services by the Customer constitutes acceptance without restriction or reservation of these GTC.

These GTC may be subject to subsequent amendments, the version applicable to the purchase of the Customer is the one in force on the website at the date of the reservation.

ARTICLE 2 – Client Capacity and Acceptance

Every Client acknowledges having the capacity to contract, that is to say having the legal majority and not being under guardianship or curatorship. However, the management of the establishment reserves the right to request from the Client, upon arrival at the establishment, a document proving his identity including, in particular, indication of his date of birth.

The Client acknowledges that these conditions are integral parts of the establishment contract.

The Client accepts that the General Terms and Conditions, the contractual documents informing it of the particular services and rates of each service, and the order forms and the terms and conditions for doing so are presented online on the Website for the purpose of concluding the Establishment Contract.

The Customer acknowledges having read these general conditions, having accepted them, as well as all the terms of the proposal before placing his order and having accepted the entirety of the terms.

Any online booking validation from the Website by the Customer implies consultation and prior acceptance of these GTC.

The Client’s agreement to these GTC is given during the booking process, prior to the validation of his reservation.

The Customer has the right to save and edit these general terms and conditions from the Website using the standard features of his browser and/or computer, especially under the tab «CGV».

The Client expressly accepts that the entry of the required bank information, the acceptance of these general conditions and the validation of the voucher or the booking request constitute an electronic signature within the meaning of article 1316-4 of the Civil Code which, between the parties, the same value as a handwritten signature.

The Client, upon presentation of his ID, is obliged to complete the individual police card in the countries covered by this article, in accordance with the provisions of article R. 611-42 of the Code of entry and residence of foreigners.

ARTICLE 3 – Online Reservations

The Client selects on the Website the Services he wishes to book, in accordance with the following terms:

1. Selection of room type and rate
   (When booking: »Max occupancy» : Children under 3 years stay free with a cot; maximum 1 child per room).
2. Selection of ancillary services if necessary (breakfast etc…)
3. Verification and validation of the reservation details, total amount of the reservation, conditions of the tariff
4. Indication of information: marital status, address, telephone
5. Consultation and acceptance of the general conditions of sale and prior to validation of your reservation
6. Entering the details of his credit card in case of guarantee or prepayment
7. Authorization to be given to the Service Provider to carry out a pre-authorisation with a credit card, imperatively on behalf of the Customer, corresponding to the total amount of the reservation, as guarantee and verification of the Customer’s creditworthiness, and authorisation given to the Service Provider to keep the sum permanently in the following cases:
   1. Cancellation or modification of a «non-refundable» rate
   2. Late cancellation of a reservation or no-show as part of a standard booking.
      (At the end of the booking process, the customer expressly authorizes HOTEL BELLEVUE to collect the bank pre-authorization amount obtained during the booking in case of:
      1. cancellation or modification of a reservation at the «Non-refundable rate
      2. late cancellation of a reservation or no-show on a standard reservation)
8. Validation of your bank pre-authorization

The Customer acknowledges that he has taken note of the nature, destination and booking terms of the Services offered by the Hotel and has requested and obtained the necessary information to make his reservation in full knowledge of the facts. He is solely responsible for his choice of services and their adequacy to his needs, so that the responsibility of the Hotel can not be sought in this regard.

The Client undertakes to complete the information requested on the Booking Request and attests to the veracity and accuracy of the information provided.

The registration of a reservation on the Website is made when the Customer accepts these GTC, by checking the box provided for this purpose and then validates his reservation. The Client has the possibility to check the details of his reservation, its total price and to correct any errors before confirming its acceptance (article 1127-2 of the Civil Code). This validation implies the acceptance of all these GTC and constitutes proof of the sales contract, as well as the acceptance by the Customer so that the prepayment can be collected by the Hotel under the conditions provided for in these GTC.

It is therefore the responsibility of the Client to check the accuracy of the booking and to report any errors immediately.

The sale of services will be considered final only after the confirmation of the acceptance of the reservation by the Service Provider, by e-mail, has been sent to the Customer.

Any booking made on the Hotel’s website constitutes a contract concluded at a distance between the Customer and the Service Provider.

The Hotel reserves the right to cancel or refuse any reservation of a Client with whom there is a dispute regarding the payment of an earlier reservation.

Each reservation is nominative and can not be assigned to a third party.

When booking, the Customer provides his bank details, specifying the name of the credit card, the credit card number, the validity date (the credit card must be valid until the end of the stay) and the cryptogram.

Payment data is exchanged in encrypted mode using SSL.

Cancellation / Modification of a booking at a «non-refundable» rate:

In the event of cancellation or modification of a booking at a “non-refundable” rate by the Customer, for any reason whatsoever, an amount corresponding to 100% of the total amount of the reservation will be automatically acquired by the Service Provider and charged to the Customer. The same shall apply in case of non-presentation by the Client on the date of his arrival.

In this case, the Customer expressly authorises the Service Provider to collect a sum equal to the amount of the pre-authorization given by credit card on the reservation.

Cancellation of a late or no-show booking as part of a standard booking:

Cancellation is free up to 48 hours before the arrival date at 3 pm, Paris time.

In the event of late cancellation, within 48 hours prior to arrival at 15:00 CEST, a sum corresponding to 100% of the total amount of the reservation will be automatically acquired by the Service Provider and charged to the Customer. The same shall apply in case of non-presentation by the Client on the date of his arrival.

In this case, the Customer expressly authorises the Service Provider to collect a sum equal to the amount of the pre-authorization given by credit card on the occasion of the reservation.

Cancellation of an ongoing stay:

In the event of cancellation of a stay during and early departure, an amount corresponding to 100% of the total amount remaining to be paid for the stay will be automatically acquired by the Service Provider and invoiced to the Customer.

In this case, the Customer expressly authorises the Service Provider to collect the amount of the bank print obtained at the time of booking.

Reservation limits:

The maximum stay for a Guest is 5 nights.

In addition, a Client may not book more than 4 rooms (booked under 1 or more separate references).

In both these cases, the reservations will be automatically cancelled by the Service Provider and he must inform the Customer accordingly.

Booking for a minor between 13 and 18 years old

Parents of a minor may make a reservation on behalf of their child provided that they present, at the latest at check-in, a signed parental authorization, along with a copy of the identity documents of the parent or legal guardian.

In addition, the minor must be able to pay the amount of the reservation (credit card or cash) at check-in at the hotel.

ARTICLE 4 – Rates, prices

The services offered by the Service Provider are provided at the rates in force on the website of the Hotel when the reservation is registered by the Service Provider. Prices are expressed in Euros, excluding taxes (VAT) and all taxes included.

The rates take into account any reductions that would be granted by the hotel under the conditions specified on the website.

These rates are firm and non-revisable during their validity period, as indicated on the website of the Hotel, the Service Provider reserves the right, outside this period of validity, to change prices at any time.

The rates are indicated before and during the reservation made by the Client. They are per room for the number of people and date selected.

The rates are confirmed to the Customer in the amount including taxes (excluding tourist tax) in the commercial currency of the Hotel. They take into account the VAT rate applicable on the day of booking; any change in the rate applicable to the VAT will be automatically reflected on the rates indicated on the invoice date. It will also be the case of any modification or introduction of new legal or regulatory fees imposed by the competent authorities.

Rates do not include the Tourist tax payable directly on arrival at check-in at the Hotel.

The Client agrees to pay the Tourist Tax, according to the amount in force, at the time of his check-in, without any dispute with the Hotel.

The payment requested from the Customer corresponds to the total amount of the purchase, except for this Tax.

Unless otherwise stated on the Site, ancillary services (breakfast, etc…) are not included in the price.

An invoice is drawn up by the Service Provider and given to the Customer when the Services booked are provided.

ARTICLE 5 – Payment Terms

The price is payable in full by the Customer at the day of check-in at the Hotel, by means of secure payment with bank cards only: Visa, MasterCard, American Express, other blue cards (Ecard blue). This card must be in the name of the Client.

At check-in, the Customer provides his bank details, specifying the name of the credit card, the credit card number, the validity date (the credit card must be valid until the end of the stay) and the cryptogram.

Payment data is exchanged in encrypted mode using SSL.

The Customer will present at the Hotel with the credit card that allowed him to make the payment of the reservation. They may be required to present a piece of identification as part of the procedures for preventing bank card fraud.

The Service Provider shall not be obliged to provide the Services ordered by the Customer if the price has not been fully paid in advance under the conditions and conditions indicated above.

Payments made by the Customer will only be considered final after the actual collection of the sums due by the Service Provider.

ARTICLE 6 – Security deposit

A deposit of 100 € is required on the day of arrival at check-in, in the form of a fingerprint on the credit card, which must be in the name of the Customer.

This security deposit may be used by the Service Provider to pay all sums due from the Client for services related to his stay that would remain unpaid: breakfast, international telephone calls, cleaning and repair costs, a lump sum of 100 euros, resulting from the act of smoking in the Hotel, etc., as well as reimbursement for any material damage caused by it.

The amount corresponding to this deposit will be automatically released no later than 24 after the departure of the Customer if no additional consumption or damage has been found by the Service Provider. Proof of release will be sent to the Client upon his request by e-mail, and it takes, depending on the country and bank, about a week for the amount to reappear in the Client’s bank account.

ARTICLE 7 – Provision of Services

The services reserved by the Customer, which include hotel room reservation and ancillary services, will be provided in accordance with the following terms and conditions set out in these GCS which the Customer has read and accepted when making a reservation on the Hotel’s website.

Upon arrival, the Client will be asked to present his ID in order to ensure his obligation to complete a police card.

In case of early arrival at the hotel before 15h, luggage can exceptionally be left in the reception room or breakfast room (next to the reception) pending the availability of the reserved room. Alternatively, the Client can visit Bounce’s website by clicking on this link: Luggage Storage Paris 24/7 | 270 Locations (usebounce.com), which offers many storage places in Paris, including some around our Hotel.

The hotel is a completely non-smoking area. The Client will be liable for direct and/or indirect damages, resulting from smoking in the Hotel. He will therefore be liable for the full amount of the cleaning and repair costs in a lump sum of 100 euros.

Pets are not allowed in the hotel.

The Client’s personal effects left in the hotel room, especially outside the safe or in the public areas of the hotel are his sole responsibility. The Service Provider shall not be held responsible for loss, theft, damage or damage caused to such effects.

The Client accepts and agrees to use the room as a family. Any behaviour contrary to good morals and public order will lead the Service Provider to ask the Client to leave the establishment without any compensation or refund if a payment has already been made. In the case where no payment has yet been made, the client will have to pay for the nights consumed before leaving the establishment.

The Client will be held responsible for all direct and/or indirect damages, which he is the author of, found in the room reserved or that he could cause within the Hotel. Accordingly, it undertakes to indemnify the Service Provider for the amount of said damages, without prejudice to any damages that may be due, procedural costs and lawyers’ fees.

WIFI access (paid or not) allowing guests to connect to the internet may be offered according to the Hotel’s current policy.

Unless otherwise expressly provided, the Room will be made available to the Client on the day of his arrival at 3 pm and the Client will leave the room on the day of his departure at 12 am at the latest. Otherwise, an additional night will be charged to the Client. The Client must check its departure date.

The Service Provider undertakes to make its best efforts to provide the Services reserved by the Customer, as part of an obligation of means.

The Customer will have a period of 7 days from the date of departure from the Hotel to issue, in writing, reservations or complaints regarding the provision of the Services, with all supporting documents, to the Hotel.

No claim may be validly accepted in case of non-compliance with these formalities and deadlines by the Customer.

In the absence of reservations or complaints expressly made by the Customer within this period upon receipt of the Services, these will be deemed to be in accordance with the reservation, in quantity and quality.

In case of dislocation:

In the event of an exceptional event, force majeure or inability to make the reserved room available to the Client, the Hotel reserves the possibility of having the Client fully or partially accommodated in a hotel of equivalent category, for benefits of the same kind.

ARTICLE 8 – Right of withdrawal

In accordance with article L 221-28 of the Consumer Code, the Customer does not have the right of withdrawal provided for in article L 221-18 of the Consumer Code, given the nature of the services provided.

The contract is therefore concluded definitively as soon as the reservation is made by the Customer in accordance with the terms specified in these GTC.

ARTICLE 9 – Liability of the Service Provider – Guarantee

The Service Provider guarantees, in accordance with legal provisions and without additional payment, the Customer against any lack of conformity or hidden defect, arising from a failure to perform the reserved Services and actually paid for under the conditions and in accordance with the terms set out in these General Sales Conditions.

The services provided through the hotel’s website comply with the regulations in force in France.

The Service Provider shall not be liable in case of non-compliance with the legislation of the country in which the Services are provided, which it is the responsibility of the Customer, who alone is responsible for the choice of the requested Services, to verify.

ARTICLE 10 – Information and Freedoms

In application of law 78-17 of 6 January 1978, it is recalled that the personal data requested from the Client are necessary for the processing of his reservation and the establishment of invoices in particular.

These data are processed and intended for the Hotel and may be communicated to its possible partners responsible for the execution, processing, management and payment of reservations as well as the Customer’s stay.

In addition, the hotel may send its customers by e-mail its newsletter, promotional offers, a questionnaire satisfaction following his hotel stay.

The processing of information communicated through the website of the hotel has been declared to the CNIL.

The Customer has, in accordance with national and European regulations in force, a permanent right of access, modification, rectification and opposition regarding the information concerning him.

This right may be exercised under the conditions and in accordance with the terms and conditions set out on the hotel’s website.

The personal data protection policy can be consulted in the Privacy Policy on the hotel’s website.

ARTICLE 11 – Intellectual property

The content of the Hotel’s website is the property of the Service Provider and is protected by French and international intellectual property laws.

Any reproduction of this content, in whole or in part, is strictly prohibited and may constitute a crime of infringement.

ARTICLE 12 – Force majeure

Les Parties ne pourront être tenues pour responsables si la non-exécution ou le retard dans l’exécution de l’une quelconque de leurs obligations, telles que décrites dans les présentes découle d’un cas de force majeure, au sens de l’article 1218 du Code civil.

ARTICLE 13 – Miscellaneous

These GTC, the Personal Data Charter, the conditions of sale of the rate booked by the Customer, the Booking Request and the Booking Confirmation by the Customer constitute the entire agreement between the parties within the limits of its purpose. They shall, accordingly, supersede and cancel any prior agreement, whether oral or written, within this limit.

No tolerance, regardless of its nature, extent, duration or frequency, shall be considered as creating any right and shall not lead to any limitation in any way whatsoever on the possibility of invoking each and every clause of these GTC, at any time, without any restrictions.

Any clause of these General Terms and Conditions of Sale which is declared null or illegal by a competent judge would be deprived of effect, but its invalidity cannot affect the other stipulations, affect the validity of the GTC as a whole or their legal effects.

ARTICLE 14 – Applicable law – Language

These GTC and the transactions resulting therefrom are governed by and subject to French law.

These GTC are written in French. If they are translated into one or more foreign languages, only the French text will be authentic in case of dispute.

ARTICLE 15 – Litigation

In the event of a dispute between the Service Provider and the Customer, these will endeavour to find an amicable solution.

In the absence of an amicable agreement, the Client is informed that he can use a conventional mediation, particularly with the Commission de la médiation de la consommation (C. consom. art. L 612-1) or any alternative mode of dispute resolution (conciliation, for example) in the event of a dispute. It also has the possibility to contact the mediator of consumption, under whose responsibility the Service Provider is responsible, free of charge, namely:

Tourism and Travel Ombudsman
Postal address: Médiation Tourisme et Voyage BP 80 303 75 823 Paris Cedex 17
Website: www.mtv.travel

The referral to the consumer ombudsman must be made:

Either by filling in the form provided for this purpose on the website of the Ombudsman
Either by post to:
Mediation Tourism and Travel BP 80 303 75 823 Paris Cedex 17
All disputes that may arise between the parties in the interpretation and/ or execution of these general conditions will be submitted, failing amicable agreement, the exclusive jurisdiction of the competent court in the Paris Appeal Court, with the exception of disputes concerning non-traders and for which the legal rules on attribution of jurisdiction apply.

The Service Provider also informs the Customer of the existence of a European Online Dispute Resolution (“ODR”) platform to which it can resort. The Client can access it from the following link: https://ec.europa.eu/consumers/odr/.